Operation is the part of a business organization that is responsible for producing goods and services. This course presents an introduction and overview of operations management. It also provides a description of operations management's historical evolution and a discussion of the trends and issues that impact operations management. Topics to be covered include project management, process design and analysis, quality management, inventory management, and lean operations.

Upon completion of this unit, students will be able to: 

1. Know what a sustainable strategy is and how it relates to operations management

2. Explain what projects are and how projects are organized

3. Compare different types of processes

4. Analyze quality using statistics

5. Explain how inventory is used and understand what it costs

6. Apply lean concepts to operations

I. Required Text

A. Jacobs and Chase (2018) Operations and Supply Chain Management, 15th Edition, McGraw Hill.

II. Recommended Readings

B. Jacobs and Chase (2020) Operations and Supply Chain Management: The Core, 5th Edition, McGraw Hill.

C. Stevenson (2018) Operations Management, 13th Edition, McGraw Hill.

D. Cachon and Terwiesch (2019) Matching Supply with Demand: An Introduction to Operations Management, 4th Edition, McGraw Hill.

E. 雅各布斯&蔡斯，運營管理（原書第15版），機械工業出版社

F. 史蒂文森，運營管理（原書第13版），機械工業出版社

G. Supplementary Materials organized by lecturer